Our Practice Policy

Invirtua’s practice policy is to support you through communication and courtesy

  • It’s important that you reach us if you need to cancel or reschedule
  • Use your Client Portal access – https://invirtua.clientsecure.me
  • We know there are going to be times when 24 hours is impossible
  • We’ll communicate with you if you let us know as soon as you can
  • Read our full statement below:
Dad and Son

Regarding Appointments and Cancellations

Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the entire fee if cancellation is less than 24 hours before your scheduled appointment, except for special considerations we may approve.

The standard meeting time for an “Avatar Adventure” is 25 minutes. It is up to you, however, to determine the length of time of your sessions. Requests to change the 25-minute session need to be discussed with me, in order for time to be scheduled in advance.

Cancellations and re-scheduled sessions will be subject to a full charge if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.

A $20 service charge will be charged for any checks returned for any reason for special handling.

TELEPHONE ACCESSIBILITY

If you need to contact me between sessions, please leave a message on my voicemail or text me at 775-771-4330. Sometimes, I am not immediately available; however, I will attempt to return your call as quickly as I can. Currently we are conducting all of our wellness services in the form of telehealth video calls.

SOCIAL MEDIA AND TELECOMMUNICATION

Since we are providing wellness services, we are appreciative of your sharing or referring our services to your friends on social media networks. including the Facebook page and our community website. However, if you prefer, we will avoid contacts with you on those platforms when you request it, out of respect for privacy and confidentiality. We will never discuss individual names or cases where our clients can be identified, without permissions and written releases.

ELECTRONIC COMMUNICATION

I cannot ensure the confidentiality of any form of communication through electronic media, including text messages. Phone calls are considered confidential. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, I will do so. You may choose to refrain from using email or text to discuss treatment results and session records, so we can do these with video calls or phone calls.

Telehealth wellness service is broadly defined as the use of information technology to deliver wellness services and information from one location to another. If you and your therapist choose to use information technology for some or all of your instruction, you need to understand that:

1.      You retain the option to withhold or withdraw consent at any time without affecting the right to future care or our program or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.

2.      All existing confidentiality protections are equally applicable.

3.      Your access to all information transmitted during a telehealth consultation is guaranteed, and copies of this information are available on request.

4.      Dissemination of any of your identifiable images or information from the telehealth interaction to researchers or other entities shall not occur without your consent.

5.      There are potential risks, consequences, and benefits of telehealth wellness services. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to instruction, better continuity of care, and reduction of lost work time and travel costs. Effective instruction is often facilitated when the wellness service provider gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. The provider may make assessments, conclusions, and instructions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual observations, information, and experiences. When using information technology in services, potential risks include, but are not limited to the provider’s inability to make visual observations of clinically or potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the provider not being aware of what he or she would consider important information, that you may not recognize as significant to present verbally to the provider.

MINORS

Parents are expected to have all the information about their children’s programs. Our practice is set up to serve clients who are minors and under the supervision of their parents, so we will always make sure parents are part of the communication process and in the loop at all times.

TERMINATION

Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the instruction program. I may terminate our program after appropriate discussion with you and a termination process if I determine that our program is not being effectively used or if you are in default on payment. I will not terminate the instruction relationship without first discussing and exploring the reasons and purpose of terminating.

Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, I must consider the professional relationship discontinued.

How do you sign up?

Let’s arrange a free consultation to discuss your child’s strengths, affinities, challenges and learning difficulties.
There are several ways you can reach me to make an appointment, starting with using the form below.

Once we get started, you’ll be asked to sign some documents as part of our security and disclosure requirements.
They’ll show up in your Client Portal.

You and your child can do this on your own terms, at your own pace.

Let’s get started and bring on the Avatar Adventures!

Contact Me

Ask a question or book an appointment below. 

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